We have a 12 to 24 hours return policy, which means you have 24 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bilalashraf1161@gmail.com. Please note that returns will need to be sent to the following address: Gold point plaza near waris khan metro station 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bilalashraf1161@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bilalashraf1161@gmail.com.

Refund & Return Policy

Thank you for shopping with us. We value our customers and strive to provide the best shopping experience. Please read our Refund & Return Policy carefully.

Returns

We accept return requests within 12 to 24 hours of receiving your order. If you wish to return an item, please contact our customer support within this time frame.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be processed within 12 to 24 hours.

• The refund will be issued to your original payment method.

• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Non-Refundable Items

The following items are not eligible for refunds:

• Used or damaged products (unless received damaged).

• Products returned without original packaging.

• Customized or personalized items.

• Digital products or downloadable content (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 12 to 24 hours of delivery. Include your order number and clear photos of the product so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support:

Email:bilalashraf1161@gamil.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM